Throughout my career I have championed the need for actively measuring quality performance both for the purposes of continual improvement, benchmarking and quality culture change.
To this end I have developed and implemented a Quality Performance Index Model (QPI) as my preferred method.
The QPI a simple one page graphic that quantifies the quality performance of an organisation or project based on performance against a bespoke set of quality KPIs. It supports the analysis, understanding and measurement of both internal and external requirements.
When utilised across an organisation or project, it allows comparison of the quality culture, performance of the individual departments/sub-projects and can be used to benchmark quality performance and encourage continual improvement.
I can work with you to establish a QPI model to meet the needs of your business.
Further information on the QPI Model is here.